By booking with PlayTactics419, the customer agrees to abide by the following policies:
Payment
1. Payment is due at the time of setup. A deposit may be required if the venue is outside of our standard service area.
2. If a deposit is paid, the remaining balance is due 48 hours before the scheduled event date. For customers who pay in full, the non-refundable deposit is built into this payment.
3. We reserve the right to charge additional fees depending on the details and conditions of the rental. We will state any additional fees that apply before the customer completes a booking.
4. Payment can be made by cash, check, credit card, Venmo, or PayPal.
Cancellations & Refunds
1. The $50 rental deposit is non-refundable and will not be refunded in the event of cancellation. Any amount paid additional to the $50 deposit will be refunded if 48 hours notice is provided.
2. In the event of a cancellation or rescheduling, any amount paid, including the $50 deposit, can be used as a credit towards a future event scheduled within 13 months of their original event date.
3. Customers may reschedule their event for free up until 6 hours before their rental start time.
Weather Policy
1. We cannot play or set up in the following conditions, at the sole discretion of PlayTactics419:
a. Rain or thunder/lightning
b. Temperatures colder than 35 degrees or hotter than 99 degrees for outdoor events.
d. Extreme high winds
e. Muddy fields
2. Customers may reschedule their rental for free up until 6 hours before their rental start time.
3. In the situation where there is a mixed forecast for a scheduled event, if we recommend cancelling and the customer wants to continue, the customer forfeits his/her right to later reschedule or request a refund for any time missed due to weather. PlayTactics419 reserves the right to make the final decision in weather related cancellations, but will defer to the customer's choice for forecasts with small chances of rain.
Additional Policies
1. Customers will be responsible for securing a venue for their event that meets PlayTactis419’s criteria. We reserve the right to modify the customers' rental based on the size, type, and features of the venue, if necessary.
2. If customers don't get official approval from the venue for their event and it is cancelled by venue or park staff during the event, PlayTactis419 will not refund the event.
3. All players must sign a waiver/release before playing. Minors must have their parents/guardians sign for them.
4. PlayTactics419 reserves the right to charge customers for the cost of any theft or damage to equipment requiring repairs, replacements, or additional cleaning care, beyond normal wear and tear, caused by the customers' or their guests' misuse or unsupervised use of the equipment.
5. For Nerf Rival Rentals the customer will be charged $5 for each 100 rounds (full container) lost. You can lose 99 with no charge.
6. The customer is NOT to take down any barricades. Barricades will be taken down and packed away by PlayTactics419 at the time of pickup.
7. All equipment rented is to be gathered into a single location (less barricades) for inspection and packing before the scheduled pickup time.
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